Contact Us

Sichuan Xunjie Chuangyue Technology Co., Ltd.

For Talesamo product questions and order support, contact us using the details below.

Email: service@talesamo.com

Business address: Room 9, 6th Floor, Building 3, No. 77, Shunjiang Section of Wuhou Avenue, Wuhou District, Chengdu, Sichuan, China

How Can We Help?

Product Questions

Send the product name or link and explain what you need to know about piece count, completed dimensions, materials, age guidance, or included contents.

Missing or Damaged Pieces

Include your order number, puzzle name, and a description of the issue. Where possible, provide photographs of the full puzzle, the affected area, the box, and any product or batch label.

Check the packaging and surrounding assembly area carefully. We will review the information and explain the available resolution. Individual replacement-piece availability must be confirmed.

Order and Delivery Support

Include your order number, the email address used at checkout, and a brief description of the issue. Include tracking details where relevant.

Changes and Cancellations

Email us promptly if you need to correct an address, change an item, or cancel an order. We will check whether the request can be accommodated based on the processing status.

A change or cancellation is only confirmed once our support team acknowledges it.

Returns

Review our Returns & Refunds Policy and contact us before sending an item back.

Do not send returns to the business address above unless our support team specifically instructs you to do so.

Customer Support

Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays. We aim to respond within 1–3 business days.

Please do not email passwords, full payment card numbers, or payment security codes.