Terms of Service
Talesamo is operated by Sichuan Xunjie Chuangyue Technology Co., Ltd.
Business address: Room 9, 6th Floor, Building 3, No. 77, Shunjiang Section of Wuhou Avenue, Wuhou District, Chengdu, Sichuan, China
Email: service@talesamo.com
These terms apply to your use of talesamo.com and purchases made through this website. Please read them together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.
1. Website Use
You must use this website lawfully, provide accurate purchase information, and be legally able to enter into a purchase agreement under applicable law. You must not submit fraudulent orders, introduce harmful code, or attempt unauthorized access.
2. Product Information
Review each listing for piece count, completed dimensions, materials, recommended age, and included contents before purchasing.
Do not assume that puzzle mats, sorting trays, glue, frames, or other accessories shown in photographs are included unless expressly stated.
Difficulty and completion time vary by puzzle and user. An illustrated theme does not by itself establish suitability for children.
Screen settings and lighting may affect color appearance. This does not remove your rights if a puzzle is defective, incomplete, or materially different from its description.
3. Prices and Payment
Unless otherwise stated, prices are displayed in US dollars (USD). Available payment methods, shipping charges, and applicable checkout taxes are shown before payment.
Your payment provider may apply currency conversion fees. International orders may incur destination charges as explained in our Shipping & Delivery Policy.
Price changes apply to future purchases and do not alter the agreed price of an order we have already accepted.
4. Orders and Availability
An automated order acknowledgment confirms receipt but does not guarantee availability or fulfillment.
If an item is unavailable, a material pricing error occurs, payment cannot be processed, or an order raises suspected fraud concerns, we may contact you or cancel the affected order.
Payments collected for canceled items and associated charges that no longer apply will be refunded. We will not charge a higher price or substitute a different product without your agreement.
5. Shipping and Changes
Shipping information is explained in our Shipping & Delivery Policy. Delivery estimates are not guaranteed arrival dates.
Provide an accurate delivery address. For corrections, changes, or cancellations, email us promptly with your order number. Requests depend on processing status and are only confirmed once we acknowledge them.
6. Returns and Product Issues
You may request a return within 30 days after delivery, subject to our Returns & Refunds Policy. Contact us before sending an item back.
If a puzzle is supplied damaged, incomplete, defective, or incorrect, contact us with supporting details. Assembly needed to discover a supply defect does not automatically remove applicable remedies.
7. Use and Care
Follow the supplied age guidance, warnings, and care instructions. Keep loose pieces away from young children and pets who may put them in their mouths.
Work on a clean, dry surface and do not force pieces together. Protect puzzles from spills, excessive heat, and damp storage.
Only apply glue or finishing products where suitable for the puzzle and follow the finishing product’s instructions.
Damage caused by spills, forced assembly, unsuitable glue, unauthorized alteration, or improper storage may affect eligibility for a voluntary return. This does not exclude remedies for an underlying product defect.
8. Intellectual Property
Website content and puzzle artwork belong to Talesamo or the relevant rights holders. Purchasing a puzzle does not transfer intellectual-property ownership.
Commercial copying, republication, or exploitation of protected content requires authorization unless permitted by law.
9. Privacy and Service Providers
Our Privacy Policy explains how personal information is handled. Payment and delivery providers may apply their own terms and privacy notices. Using third-party providers does not remove our responsibilities as the seller.
10. Consumer Rights
Nothing in these terms excludes liability that cannot lawfully be excluded or restricts mandatory consumer rights.
11. Updates
We may publish revised terms for future use and future orders. The terms in effect when you place an order apply to that order unless a change is required by law or agreed with you.
12. Contact
For questions, email service@talesamo.com. Include your order number when your inquiry concerns a purchase.